The For The Emergency Room, Dr. Howard Burstein At Dana...

He should have adopted active listening. The physician was additionally patronizing his patient by speaking slowly to her, which she was to a great degree irritated by. Older adults typically have a negative stereotype, which he encouraged by advising her that she was delicate due to seniority. When in reality she is extremely active and healthy. He should have established a foundation of trust, and demonstrated sympathy and welcomed feedback. There was a tremendous disconnect in communication with all encounters that day at the emergency room. This was not only a negative experience but also a complete waste of time. (Communicating about health., 2014) The next interviewee is a female who is forty-one years of age. Let us begin with her most pleasant and positive healthcare experience, which was with a Breast Oncologist, Dr. Howard Burstein at Dana Farber. The staff at Dana Farber goes over and beyond to make every one of their patients feel comfortable. The staff welcomes the patie nts in a cordial way and helps them with any given question or concern. The registration (front desk) provided her with a badge to wear after checking in for her appointment. This badge can locate your whereabouts for the staff. This is to a great degree accommodating and the staff informs the patient if the doctor they are seeing is running behind, this allows the patient to get a bite to eat at the cafeteria or even just walk around. She valued the convenience in which the bands and medical